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From all of us at Air 1 Mechanical, Thank you for letting Air 1 Mechanical Family serve your family.

At Air 1 Mechanical Systems, we are committed to provide Total Comfort Solutions with 100% satisfaction. Our reliable employees

and experienced and dedicated technicians, we treat our customers like family, just we like to be treated. We offer the best prices, value, and guaranteed workmanship. Join our thousands of satisfied customers in Virginia, Maryland, and DC. Read what our customers have to say about us below;

 

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Average rating:  
 86 reviews

Just got a technician came out to service the AC we bought less than 3 years. I called to verified why is not under warranty and asking why I have to pay for the part. I was first provided with $45 discount for the unit that we have to replace. Then when I ask for more clarification, I was threaten that if I refused to pay, they will ask the technician to leave and I can call the manufacturer for support. I don't understand why this harsh gesture as I bought the unit from them and was recommended by the salesman. I agreed to pay as I have no choice.
Then after a few minutes, a supervisor called and said that they don't want to service us anymore as I was a complaint customer.
They technician had to remove the part that he installed and leave us with a faulty unit.
I don't understand how they can get 100% customer satisfaction with this kind of attitude.----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Response From Manager;

In response to your comments: 1) You called us on a very hot day on Friday, May 19th and we accommodate you and scheduled a service for you on the same day. This clearly shows that we want to help you. 2) We value our customers and always listen to their concerns and needs. This is probably one of the reasons that you decided to replace your unit with our company back in 2014! 3) Our technician was trying to help you and he explained to you that your HVAC system need maintenance and you haven’t done any maintenance for 3 years! the unit needed maintenance & cleaning! You stated that you never heard of such a thing and you accused our technician not being honest with you!! 4) You were disrespectful to our technician at your property and called our office and you were screaming & arguing with our office staff for an hour. You were disrespectful and threatening us! Our office team member was trying to work with you and provide you with additional discounts so we can complete the work. Unfortunately, It reached to the point that as an operation manager, I had to step in and make a hard decision and asked our technician to leave the property in order to cool down the situation and prevent any further tension.! For the record, we did not charge you at all not even for diagnostic & service call.

Quick Fix, Great Service

Got home from work late on a Friday night only to discover that my heat was out. After calling a half-dozen 24 hour repair companies, only to get an answering machine, I dialed air-1. My call was answered immediately, and they scheduled an appointment first thing Saturday. The following morning, their tech Mark, called to confirm his arrival. He quickly and professionally diagnosed the problem, repaired the system, and double checked that all was in proper order. He had all the parts and tools he needed with him, and was even able to replace my thermostat when I mentioned I was unhappy with the current model. By 10:00 am, I was warm and toasty again. Next time, I will be calling Air-1 first and will be requesting Mark!

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They are terrific! I called them to give me a quote for a system replacement becasue another company told me my furnace couldn't be fixed... Air 1 came to the house, inspected the system, and fixed it giving us heat back and saving us thousands of dollars. We will always use them in the future as they were honest and knew what they were donig. Well done Air 1 and particularly Alan. Thank you.

From all of us at Air 1 Mechanical, Thank you for letting Air 1 Mechanical Family serve your family..

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Air 1 was a great find. Alan and his team were reliable, honest and on target pricing. I could not be happier with the service I received. I would recommend them to anyone! They call back, email and generally care about the customer. A rare find these days.

From all of us at Air 1 Mechanical, Thank you for letting Air 1 Mechanical Family serve your family..

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Alan performed wonderful technical and customer service for a speedy installation of my new Carrier 3-ton AC/Heat pump system in Oakton, VA. He visited my home and recommended an appropriate system. The installers were fast and efficient. Alan was quick to meet my requests for larger piping, leveling the new outside unit, taping some small air leaks in the new ductwork, and repairing a cosmetic problem with the new thermostat. Drawback was that the friendly installers hinted strongly to be tipped, which I did not expect.

From all of us at Air 1 Mechanical, Thank you for letting Air 1 Mechanical Family serve your family..

Vienna, VA

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Air1 has demonstrated an exemplary professional attitude from the time of the home service call to the post-installation check. Their service technician was very knowledgeable.The replacement quote was competitive & they stand behind their work. Their work was efficient & the technicians performed their task without requiring any assistance from me. The owner did a follow-up inspection to check out the installation work & made sure I was satisfied. I'd highly recommend Air1 especially because the owner took the time to explain the pros & cons of a repair vs a replacement.

From all of us at Air 1 Mechanical, Thank you for letting Air 1 Mechanical Family serve your family...

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Air1 installed 16 Seer Puron Carrier system very good work and system is quiet to operate. Less money to operate system. Reasonable price, quality workmanship and they were on time for installation. I would recommend to anyone.

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I have to say that the service was great and the repairman was honest and of great help! He repaired my heat pump and the cost was much lower than I expected. I'm always afraid of trying a new service but this company was worth the risk!

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After having bad luck with some other vendors , it was great to get competent, friendly service. I needed someone to come out on a holiday, which they did. Technician involved me in his troubleshooting of air conditioning unit, checked with me before taking steps to repair, and gave both short term and long term recommendations. I will use them again.

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Great Service We have had Air1 services several times now: For installation of an Air Purifier, fixing our upstairs A/C unit, a pressure balancing problem in our pipes (plumbing), re-routing a faulty A/C condensation line, and installing a touch-screen programmable thermostat. Their staff is knowledgeable, prompt, and leaves the area clean. Each time, we have been pleased with their professionalism and knowledge. They address the root cause of issues and not just the symptom. Their prices are very reasonable and Alan has always scheduled us into their calendar quickly. I can not say enough about this company. They are very experienced and great to work with. Thank you and we will be back again!

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